How The 611611 Feature Can Help You Save Time

Learn how to manage your plan with Walmart Family Mobile’s text helpline.

The Text Helpline from Walmart Family Mobile makes managing your service plan, getting acquainted with a new device, and performing other mobile tasks a breeze. Discover what the Text Helpline is and how to use it below.

Happy couple spend time with daughter and friend using smartphones.

Text 611611

Send a text to 611611 with a relevant keyword and you’ll be directed to a solution.

Need to know when your service end date is? Want to learn about the latest deals? The Text Helpline lets you do all this and more. Simply send a text to 611611 with a relevant keyword – see examples below – and you’ll be directed to a solution. For example, if you need help with troubleshooting, just text the word CHAT to 611611.

Service plan commands
  • To add airtime, text the word ADD.
  • To check your current balance, text the word BALANCE.
  • To purchase service plans, text the word BUY.
  • To check if your phone is compatible with our network, text the word BYOP.
  • To see your service end date, text the word DUE.
  • To enroll in Auto Pay, text ENROLL.
  • To know your plan information, text PLAN.
Phone info commands
  • To browse a list of Apps, text the word APPS.
  • For instructions on how to block a phone number, text BLOCK.
  • To see available deals, text the word DEAL.
  • To get a handset tutorial, text TUTORIAL or your phone model.
  • For instructions on setting up, retrieving, changing, and resetting your voicemail password, text the word VOICEMAIL.
  • For instructions on setting up and managing Wi-Fi on your phone, text WIFI.
  • To transfer your contacts, pictures, and videos, text the word WIZARD.

For more commands, consult the Text Helpline page. You can also input your phone number into the form at the top of the page, click on an underlined keyword, and have that info sent directly to your mobile device. It’s just one way that Walmart Family Mobile enhances your mobile experience.

Walmart’s best value

We know you’re busy – which is why our goal is to make wireless easier and help you save money so you can live better. With Walmart Family Mobile, there are no contract or activation fees, and for just $24.88 a month, you get nationwide 4G LTE coverage powered by T-Mobile. Check out our budget-friendly phones and family plans today.